Microsoft's Surface computers lose Consumer reports backing

Consumer Reports pulled its Microsoft Surface tablet and laptop recommendations

Consumer Reports, the nonprofit organization that tests and rates a host of products across multiple categories, has officially removed its "recommended" designation from four Microsoft laptops, the organization announced via a press release on Thursday.

As detailed in this latest study, the publication's journalists estimate that about 25 per cent of Microsoft laptops and tablets will present problems after only two years of ownership. This opposition was the result of poor predicted reliability in comparison with most other brands, not to mention consumer complaints lodged against the products.

"Microsoft's real-world return and support rates for past models differ significantly from Consumer Reports' breakage predictability", Microsoft said. CR told us they numbered "at least 300", but would not disclose the exact number.

I know this will probably be an unpopular opinion here as well as a semi rare occurrence, but man I think this is a universal problem with Microsofts products. These products included the Microsoft Surface Pro, which received high marks of Very Good or Excellent. So whether you believe that MacBooks and iPads are innovative, they are indeed the most reliable products of their kind.

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Microsoft defended the reliability of its laptops and tablets. Because of this, Consumer Reports can not recommend the devices. The power and form factor of Microsofts Surface line are almost unparalleled but if they can't consistently pump out devices that don't experience immediate defects past the normal wear and tear, I don't think their will be many people that remain loyal to the brand.

Compared to the other companies reviewed by Consumer Reports, including Acer, Apple, Asus, Dell, HP, Lenovo, Samsung, and Toshiba, Microsoft has been making its own hardware for only a short period of time. A few commented that their machines froze or shut down unexpectedly, while several others told us the touch screens weren't responsive enough.

As parents and students look for new laptops this back-to-school season, Consumer Reports Magazine is cautioning about one popular brand. Of course, a Microsoft representative provided Consumer Reports with a public statement via email.

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